Refund & Return Policy

What is your online return/exchange policy?

For full information on our refund policy, please read below:

• We have a 14 day refund policy; from the day the item is delivered, you will have 14 days to request a return.

• We only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of delivery. This is for hygiene reasons.

• If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email info@kosmoofficial.com
   with the order details and we will sort the rest!

Unfortunately, any items that are not returned as per the above guidelines won't be eligible for a refund.

Processing your Return/Refund

• If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.

• Refunds will be paid into the account that was used on the original order.

• Card refunds can take between 5-10 days to show into your account.

Exchanges

• Exchanges are subject to availability & approval.

Faulty Items

• If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.
• If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

Return Slips

• We do not use return slips, to process a return please visit our returns portal here: 

For any additional information, please email info@kosmoofficial.com.